Shipping

Shipping and delivery

Clay relief and set mirrors are not the easiest things to post, which is why packing gets as much attention here as the making does. This page covers how pieces travel and how the cost is worked out.

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Made to order in Sector 67, Gurugram · from ₹700 · shipped across India & worldwide

Delivery cost is quoted, never guessed

There is no flat delivery rate on this site, because there is no honest one. What it costs to send a piece depends on its size and weight, how much protection it needs, and where it is going. A small tea light holder going to Noida and a framed panel going to Berlin are not the same problem.

So the sequence is: you tell me the piece and the destination, and I come back with the delivery cost alongside the price of the piece. Both are confirmed before you order. Nothing is added afterwards.

How a piece is packed

The relief face is the vulnerable part. Raised clay lines stand proud of the board and a mirror set into clay can be knocked loose by a sharp impact, so a piece travels face-protected with a rigid layer over the relief rather than wrapped soft and boxed loose.

Framed pieces are corner-protected separately, because a frame transmits a knock straight into the join.

Everything goes in a box with enough void fill that the piece cannot move inside it. A piece that shifts in transit is a piece that arrives chipped.

Within Gurugram and Delhi NCR

Local delivery or studio pickup is usually easiest, and pickup from Sector 67 costs nothing. That covers Gurgaon in full, and Delhi, Noida, Greater Noida, Faridabad, Ghaziabad and Manesar are all routine.

If you are collecting in person, message first. I work alone and the studio is not always staffed.

Across India

Pieces go anywhere in India by courier, packed as described above. Tell me your pincode with your enquiry and the delivery cost comes back with the quote.

International orders

Pieces are sent to the USA, the UK, Europe, Canada, Australia, the UAE and elsewhere. International pricing starts at ₹3,500 for the piece, and delivery is additional and depends on the destination country.

Customs duty and any import tax at the destination are the buyer's responsibility, because they are charged by your country rather than by me and I have no way to pay or predict them from here. Rates differ by country and by what is being imported.

There is a separate page covering international orders in more detail, including payment by PayPal or bank transfer.

If something arrives damaged

Photograph it before you do anything else, including the box and the packing, and send me the photographs on WhatsApp the day it arrives. Pictures of the damaged packing are what make a courier claim possible, and they are gone once the box is in the bin.

What happens next is on the returns page.

Questions before ordering

How much is delivery?

It depends on the size of the piece and where it is going, so it is quoted rather than published. Send me the piece you want and your pincode or country, and the delivery cost comes back with the price before you order.

Do you deliver in Gurgaon?

Yes, across Gurgaon and the rest of Delhi NCR, including Delhi, Noida, Faridabad and Manesar. Studio pickup from Sector 67 is free if you would rather collect.

Who pays customs on an international order?

You do. Import duty and tax are charged by your own country at the border, not by me, and I cannot pay or predict them from India. They vary by country.

What should I do if the box arrives damaged?

Photograph the box and the packing before you unpack, then photograph the piece, and send both to me on WhatsApp the same day. Without pictures of the packing a courier claim is very difficult.