Returns

Returns, damage and repairs

Every piece here is made for one person after they have approved the design, so this page is less about returns in the shop sense and more about what happens when something goes wrong.

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Made to order in Sector 67, Gurugram · from ₹700 · shipped across India & worldwide

If it arrives damaged, I make it right

This is the important part and it has no conditions attached. If a piece reaches you broken, chipped or with mirrors knocked loose in transit, I will repair it or remake it at my cost.

Photograph the box and the packing before you unpack, then the piece itself, and send them to me on WhatsApp the day it arrives. The packing photographs are what support a courier claim and they are gone the moment the box is thrown out.

Tell me the same day if you can, and within three days at the latest. After that it becomes very hard to tell transit damage from a knock at home, and the courier will not entertain a claim.

If it is not what we agreed

If the piece that arrives is not what you approved, the wrong size, the wrong colours, the wrong design, that is my mistake and I will remake it. Send me a photograph and the approved design will be compared against it.

Handmade variation is not in this category. Dot spacing, the angle of a mirror and the exact weight of a colour differ from piece to piece and from the photographs, and the terms page explains why. A piece that differs in those ways is the craft behaving normally.

Made-to-order work and change of mind

Nothing here is stock. A piece does not exist until you order it, and it is made to a size, a design and a palette you approved for your wall. That means it generally cannot be resold to anyone else, which is why bespoke work is treated differently from a shop purchase almost everywhere.

So a change of mind after a piece is made is not something I can absorb as a matter of course. What I would rather do is prevent it, which is the entire reason nothing is made until you have seen a design, agreed a size and approved a price.

If you have changed your mind, say so anyway and say it early. Before work starts there is no problem at all. After it starts, how much can be done depends on how far along the piece is, and I will tell you honestly rather than quoting a rule at you.

Repairs later on

Clay chips and a mirror can work loose after a few years, usually from a knock rather than from age. Most of it is repairable, and if you are in Gurgaon it is a short trip rather than a shipping problem.

There is a separate page on what can and cannot be repaired, which is worth reading before you assume a piece is finished.

How to raise any of this

One number, one person: +91 82876 26712 on WhatsApp. There is no ticket system and no form. Photographs help more than descriptions, so send pictures first and words second.

Questions before ordering

My piece arrived damaged. What now?

Photograph the box and packing before unpacking, then the piece, and send them on WhatsApp the same day. Damage in transit is repaired or remade at my cost. Reporting it within three days matters, because after that transit damage cannot be told apart from a knock at home.

Can I return a piece because I changed my mind?

Made-to-order work is difficult here, because the piece was built to your size, design and colours and cannot be sold to anyone else. That is why nothing is made until you approve a design and a price. If you have changed your mind, tell me as early as possible and I will be straight with you about what stage the piece is at and what can be done.

What if it does not match what I approved?

Then it is my mistake and I will remake it. Send a photograph and I will compare it against the design you approved. Normal handmade variation, like dot spacing or the exact angle of a mirror, is a different thing and is explained on the terms page.

Can a chipped piece be repaired years later?

Usually yes. Clay chips and loose mirrors are both repairable, and locally it is a short trip rather than a shipping exercise. There is a full page on what can and cannot be fixed.